SHIPPING AND RETURN POLICY

YourDietShop.com ships most orders within 24 to 48 hours (please be advised that orders placed after 2:00 pm EST will most likely be shipped the following business day). There is no guarantee that your order will be shipped on the day that you place your order, as some items may be temporarily out of stock. All orders placed after 2:00 pm EST on Friday will most likely be shipped the following Monday.

We regularly stock most of the items we carry. On occasion, we may run out of an item, in which case we will contact you immediately. If any product is not in stock when your order is filled, it will be held until all products are available. If this occurs, we will attempt to notify you by e-mail. We will then work with you to get your order to you as fast as possible.

No orders will be shipped outside the continental U.S. (the 48 contiguous states). Orders may be shipped by USPS or UPS ground, at our discretion, shipping charges change frequently and will be reflected on the site.

Other shipping options are available at an additional cost, such as UPS next-day air and 2nd day air. For an estimate on the shipping costs and product availability, please call us at (877)319-5798, Local Phone(864)227-9708 or Fax (864)229-5542 during normal business hours (8:00 am to 6:00 pm EST Monday through Thursday) before placing your order. Packages are usually not delivered on weekends or holidays, so please do not include these days when calculating the amount of business days it will take to receive your order. All P.O. Box order destinations, we ship via USPS mail.

LOST PACKAGES - If you do not receive your package, please contact us at (877)319-5798, Local Phone(864)227-9708 or Fax (864)229-5542 during our normal business hours (8:00 am to 6:00 pm EST Monday through Thursday)

We will charge you a fee of $10.00 to re-ship each and every package that is either incorrectly addressed or re-routed back to us due to customer error. We generate our shipping labels from the information the customer provides us, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged $10.00 per package to have the package(s) re-shipped. For customers who elect to cancel their orders, the order will be subject to a 15% re-stocking fee. Any and all shipping costs cannot be refunded.

YourDietShop.com, is not responsible for any lost packages which are incorrectly addressed due to customer error. Again, we generate our shipping labels from the information the customer provides us, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is lost, YourDietShop.com, is not responsible.

If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply. PLEASE TAKE CARE TO INCLUDE YOUR CORRECT SHIPPING ADDRESS.

PLEASE ALLOW THREE TO TEN BUSINESS DAYS TO RECEIVE YOUR ORDER.

Return Policies and Information

CANCELLATIONS – If you wish to cancel an order, you will need to either email us , or call us at (877)319-5798, Local Phone(864)227-9708 or Fax (864)229-5542 during our normal business hours (Monday through Friday, from 9:00 am to 6:00 pm EST). We will make every attempt to stop your order prior to shipment. . Any order that is cancelled after it leaves our facility will be considered a return, and all return policies listed apply.

RETURNS - Because of the risk of tampering and the regulations of the Food and Drug Administration food products cannot be returned.  Medications may be returned if all seals are unbroken. Please contact us at (877)319-5798, Local Phone(864)227-9708 or Fax (864)229-5542 during our normal business hours (8:00 am to 6:00 pm EST Monday through Thursday) for information.     Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package. Credit will not be issued for any opened or damaged merchandise. Any and all shipping costs cannot be refunded. We recommend that you pack the items carefully and insure the package, as any items lost or damaged in shipping cannot be refunded. If you elect to use USPS for your return, the package must have Delivery Confirmation or we cannot guarantee that your items will be credited. All returned items are subject to a 15% re-stocking fee. After 14 days past your receipt of shipment, no returns are accepted.

DAMAGED ITEMS - Merchandise damaged during shipment must be reported to YourDietShop.com, within 5 days of receipt. Please call us during our normal business hours (Monday through Thursday, from 8:00 am to 6:00 pm EST) to notify us of any damaged items (please have your order number and the item description ready when you call). We will then contact the shipping company for the retrieval of the damaged item(s) and either send you a replacement order or issue you a credit for the cost of any of the merchandise that is confirmed to be damaged. If your item(s) are being credited, a full credit for the damaged item(s) will be issued for unopened merchandise within 10 business days of our receipt of the returned package.

IMPORTANT - Please be advised that certain items (such as bars) that are sent to warm weather climates or in the summertime can melt if left outside in the heat. If you will not be available to receive your package(s), please leave instructions for the carrier to leave your delivery in a cool area, at a neighbors house, or not to deliver if no one is home. We take every precaution to make sure that all of our products are shipped in fresh condition, and all of our products are stored in a climate-controlled warehouse. We cannot accept returns for heat-damaged products.

ERRORS – We make every attempt to send you what you order. In the rare occasion that you receive an item(s) other than what you ordered, DO NOT open the item(s) or you will void your right to return it. Merchandise sent to a customer in error must be reported within 5 days of receipt. We will then work with you to resolve the situation (refund, replacement, etc.). Please call us during our normal business hours (Monday through Thursday, from 8:00 am to 6:00 pm EST) for an RMA number prior to returning any merchandise (please have your order number and the item description ready when you call). A valid RMA number must be included on the shipping label or we will refuse the package. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package. For any returns, make sure to pack your items carefully and insure the package when sending it.

This information is subject to change without notice.

Our contact information

By email:Services@YourDietShop.com
Business email address (admin@yourdomain.com is the default)

By standard mail:
Your business name
Street number and name
City, State, Zip code

By phone:
555 555-1212 (between H a.m. and H p.m. time zone)

info@yourdietshop.com

Shipping Information:

Enter information about how long it takes for orders to be filled from your store. Use a conservative estimate so you set buyer expectations accordingly.

Refund, Returns and Cancellation Policies:

Enter details of your refund, return, or cancellation policies (if any). Provide instructions for when and how buyers can get a refund, return merchandise, or cancel an order. Review the refund policy of other stores to get an idea of the different approaches and then create the policy that works best for your store.

Frequently Asked Questions:

Answer any questions that buyers are likely to have such as how they can check an order’s status, how can they contact you if they have immediate questions, or what shipping options your store offers.